Leadership Connect

Leadership Connect is a policy intelligence and government affairs SaaS platform serving contracting teams, lobbyists, and public affairs professionals tracking legislation, contacts, and stakeholders across all 50 states.

The Challenge

The platform had accumulated years of interface debt and workflow fragmentation across its core policy intelligence, contact management, and strategic partner features. Meanwhile, AI capabilities were reshaping user expectations — and the product needed to keep pace to protect ARR and drive expansion.

The Work

Harris served as Principal Product Manager, leading the company's flagship policy intelligence product through AI-powered workflow launches, platform modernization, and strategic partner platform rebuilds. Work included transcription and insight feature design, engagement loop architecture, onboarding redesigns, and the full rebuild of the strategic partner platform from the ground up.

Outcomes

Multi-million-dollar ARR growth, doubled product usage through AI-powered transcription and insight workflows, 3x key-account growth, 160% revenue expansion, and a strategic partner platform rebuild that reduced support requests by 60% and increased usage by 20%.